Shipping Policy

At Hank Decor, we strive to ensure your products are delivered quickly and safely. Please review our Shipping Policy to understand how we handle shipping, delivery times, and related details.

1. Processing Time

• All orders are processed within 1-3 business days (excluding weekends and holidays).
• Orders placed after 12:00 PM (local time) or on weekends will be processed on the next business day.
• If there is a significant delay in your order processing due to high demand or other factors, we will notify you via email.

2. Shipping Rates and Delivery

• Delivery times are estimates and may vary depending on the destination and external factors such as weather conditions or carrier delays.
• Once your order is shipped, you will receive a confirmation email with tracking information to monitor your package’s status.

International Orders:

• International orders may be subject to customs fees, duties, and taxes based on the destination country. These fees are the responsibility of the recipient. Hank Decor is not responsible for any additional charges incurred during customs clearance.

4. Order Tracking

After your order is shipped, you will receive an email with tracking details. You can track your package using the provided link or by entering the tracking number on the carrier’s website.

If you do not receive tracking information within 3 business days of placing your order, please contact us at [email protected]

5. Shipping Address

Please ensure that your shipping address is accurate at the time of purchase. We are not responsible for delays or non-delivery resulting from an incorrect or incomplete address.

If you need to update your shipping address after placing your order, please contact us as soon as possible Address changes may not be possible once the order has been processed or shipped.

6. Lost or Damaged Packages

Hank Decor is committed to ensuring your products arrive in good condition. However, once your order is handed over to the shipping carrier, it becomes their responsibility.

• Lost Packages: If your package is lost in transit, please contact us , and we will assist in filing a claim with the carrier. Please note that claims must be filed within the carrier’s specified time frame.

• Damaged Packages: If your order arrives damaged, please contact us within 7 days of receiving your item. We will require photos of the damage, and we will work to provide a replacement or refund based on the situation.

7. Delivery Delays

We aim to meet the estimated delivery times mentioned above, but shipping delays may occur due to:

• Carrier delays
• Weather conditions
• Customs processing (for international shipments)

Hank Decor is not responsible for such delays but will do our best to assist in resolving any shipping issues.